Returns & Refunds
At Chameleo GFX Studio, we are dedicated to delivering high-quality web design, development, branding, and digital marketing solutions. However, if you are not completely satisfied with your purchase, we are here to assist you — subject to the terms outlined below.
Refund Eligibility
Our refund policy is valid for 7 calendar days from the date of purchase or project initiation. If more than 7 days have passed, we regret that we will not be able to process any refund or exchange request.
To qualify for a refund, the following conditions must be met:
- The service or deliverable must have verifiable defects, errors, or major functionality failures not attributable to third-party outages.
- You must provide valid supporting evidence, including screenshots, screen recordings, or written documentation describing the issue.
- The issue must relate directly to the agreed scope of work or core functionality of the deliverable.
Non-Refundable Services & Products
The following are not eligible for refunds:
- Free resources, templates, guides, or downloadable materials available on our website.
- Custom development or design services after initial milestones and mockups have been formally approved.
- Third-party platform fees, hosting, domain registration, API subscriptions, or ad spend paid to ad platforms (Google, Meta, etc.).
- Discounted packages, trial releases, or special promotional bundles.
- Issues caused by client-side environment incompatibility, third-party software updates, or modified source code.
Partial Refunds (If Applicable)
In certain circumstances, partial refunds may be granted:
- If a project is cancelled by the client prior to final delivery, the refund will be calculated after deducting the value of hours and milestones already completed based on agreed hourly or milestone rates.
- If a digital deliverable contains partial defects that cannot be rectified within a reasonable turnaround, a proportionate partial refund may be issued upon mutual agreement.
Additional Non-Refundable Items
We do not offer refunds for:
- Gift cards, credits, or promotional vouchers.
- Completed strategy calls, advisory sessions, or 1-on-1 consultations.
- Services fully delivered via phone, video call, chat, or remote setup.
Refund Request Process
To request a refund, please email our support team with the following details:
- Invoice or project reference number
- Date of payment / agreement
- Detailed explanation of the issue with supporting screenshots or files
Email: info@chameleogfxstudio.com
Website: https://chameleogfxstudio.com/